Website Pan Pacific Sonargaon Dhaka

Pan Pacific Sonargaon Dhaka has officially published a highly anticipated job circular. They currently need a dynamic, presentable, and experienced hospitality professional for the Assistant Guest Services Manager position within their Front Office Department. This crucial role oversees all guest services operations, including the Front Desk, reservations, and the Pacific Lounge. Therefore, it is a brilliant career opportunity for experienced hotel management graduates seeking a progressive corporate career within a globally recognized 5-Star luxury hotel.

Assistant Guest Services Manager Jobs in Pan Pacific

We have carefully organized all the critical details for this Assistant Guest Services Manager Job Circular below. For professionals actively exploring 5-Star Hotel Careers Bangladesh and prestigious Pan Pacific Dhaka Jobs, this role offers a highly structured and premium hospitality environment. Furthermore, they provide a highly competitive salary package with other admissible corporate benefits.

Whether you have recently completed Professional English Speaking Courses or are seeking Hospitality Resume Templates, this role is a phenomenal stepping stone in Hospitality Front Office Jobs. Please review the specific OPERA system and night audit experience requirements carefully. To stand out among applicants, we highly recommend utilizing Hotel Management Courses Online and focusing on comprehensive Customer Service Interview Prep before you submit your physical or email application.

Pan Pacific Sonargaon Dhaka Company Overview

Pan Pacific Sonargaon Dhaka is a prestigious 5-Star Hotel in Bangladesh, proudly operated by the Pan Pacific Hotels Group, Singapore. It is an esteemed member of the Global Hotel Alliance, which encompasses over 450 upscale and luxury hotels and resorts worldwide. Known as “The Trusted Global Hospitality Group,” the hotel is renowned for delivering world-class hospitality and personalized service. They highly value dedicated, well-groomed professionals who can exceed guest expectations and maintain the highest standards of international hotel operations.

Assistant Guest Services Manager Job Key Information

Field	Information
Company Name	Pan Pacific Sonargaon Dhaka
Department	Front Office
Position Name	Assistant Guest Services Manager
Vacancy	Not Specified
Location	107, Kazi Nazrul Islam Avenue, Dhaka
Job Type	Full Time (Shifts)
Age Limit	Maximum 35 years
Experience	Minimum 3 years
Salary	Competitive Package
Application Deadline	April 23 (by 4:30 PM)

SPECIAL NOTE: Pan Pacific Sonargaon Dhaka maintains a completely transparent, merit-based corporate recruitment policy. You must strictly follow the application instructions. Additionally, any attempt to influence the hotel’s hiring process through personal persuasion will lead to the immediate disqualification of your candidature.

Key Responsibilities

Oversee Operations: Solely responsible for overseeing all guest services operations, including Front Desk, Room Reservations, Concierge, PABX, Business Centre, Health Club, Pacific Lounge, and Transportation.
Issue Resolution: Handle and resolve all guest queries, complaints, and special requests efficiently to establish amicable relationships with clients and guests.
Team Supervision: Supervise the Reception Desk during arrivals/departures and conduct daily briefings to disseminate relevant information to associates.
System Operation: Operate the OPERA Property Management System extensively, particularly the Reservation, Front Desk, Cashiering, and Report screens.
Inter-Departmental Coordination: Coordinate smoothly with Room Service and Housekeeping to ensure seamless operations and room setups.
Process Improvement: Recommend improvement areas for services, revenue increase, guest satisfaction, and cost reduction. Assist in developing standard SOPs.
Compliance & Safety: Handle major disciplinary issues of non-compliant associates and maintain strict knowledge of the Hotel’s Fire, Security, and Safety procedures.
Feedback Monitoring: Monitor guest feedback actively in “Trust You” and execute service recoveries with utmost professionalism.

Required Qualifications

Education: Minimum Graduate degree from a reputed and recognized University/Institution.
Experience: Minimum 3 years of practical working experience in the related hospitality/front office field. Experience in a foreign hotel outside the country is a major added advantage.
Age Limit: Maximum 35 years of age as of the application closing date. (Age and experience limits may be relaxed for extraordinary candidates).
Technical Skills: Sound knowledge of Night Auditing and high proficiency in the OPERA property management system and Microsoft Office.
Soft Skills: Strong leadership capabilities, excellent interpersonal skills, and a presentable, well-groomed personality. Exceptional command of written and verbal English is mandatory.

Compensation & Other Benefits

Salary: The hotel management offers a highly competitive salary package based on your premium hospitality expertise.
Corporate Benefits: You will receive other admissible benefits strictly as per the global hotel’s standard HR policy.

Quick Application Checklist

Check Educational Qualifications: Ensure your resume clearly states your graduation details.
Highlight Hotel Experience: Explicitly mention your 3+ years of Front Office experience, especially if you have worked in a foreign hotel.
Showcase OPERA Skills: Do not forget to highlight your proficiency in the OPERA Property Management System and Night Auditing in your CV.
Attach Photograph: Make sure you attach a recent, professional photograph with your resume, as this is a front-facing hospitality role.

Pan Pacific Sonargaon Career Apply Procedure

How to Apply

Interested and qualified Bangladeshi Nationals must apply by sending their Application and Resume with a recent photograph. You can apply via Postal Mail, In Person, or Email.

By Email: Send your complete application to careers.ppdac@panpacific.com.
By Post or In Person: Drop off or mail your application to: People & Culture Department Pan Pacific Sonargaon Dhaka 107, Kazi Nazrul Islam Avenue, Dhaka 1215
Ensure your application reaches the HR department before the strict deadline on April 23 at 4:30 PM.

Job Exam & Interview Tips

OPERA System & Night Audit: Attend the interview ready to answer technical questions about how you navigate the OPERA system for cashiering, resolving room conflicts, and conducting accurate Night Audits.
Service Recovery (Situational): The interview board will likely test your composure. Prepare a smart answer for a scenario like: “How would you handle an angry VIP guest whose reserved suite was accidentally given to someone else during a full-house situation?”
Grooming & Communication: Since this is a 5-Star luxury brand, dress impeccably for the interview. Your spoken English must be fluent, highly polite, and exude a positive “Can Do” attitude.

Sample Cover Letter for Assistant Guest Services Manager

Date: April 11, 2026

To, The People & Culture Department, Pan Pacific Sonargaon Dhaka, 107, Kazi Nazrul Islam Avenue, Dhaka 1215.

Subject: Application for the Position of Assistant Guest Services Manager.

Dear Hiring Manager,

I am writing to express my strong interest in the Assistant Guest Services Manager position at Pan Pacific Sonargaon Dhaka. I am a university graduate and bring over 3 years of dedicated practical experience in front office operations within premium hospitality environments.

In my current role, I regularly oversee Reception Desk operations, efficiently manage the OPERA Property Management System, and execute accurate Night Audits. Consequently, I am highly adept at resolving complex guest queries, performing swift service recoveries, and coordinating seamlessly with Housekeeping and Room Service departments. Furthermore, I possess a well-groomed, presentable personality with an excellent command of the English language. I am fully ready to handle full-house pressures and deliver the world-class, personalized hospitality that the Global Hotel Alliance is renowned for.

I want to bring my energetic leadership skills and “Can Do” attitude to your prestigious 5-Star establishment. I have attached my resume and recent photograph for your review. Thank you for your time and consideration.

Sincerely,

[Your Name] [Your Phone Number] [Your Email Address]